Job Title: Manager, Stewarding
Location: Kandy Myst by Cinnamon, Kandy, Sri Lanka
Industry: Hospitality
Company: Cinnamon Hotels & Resorts
Department: Stewarding
Employment Type: Full-Time
About Cinnamon Hotels & Resorts
Cinnamon Hotels & Resorts is the leading name in Sri Lanka’s hospitality sector, proudly holding a portfolio of 17 distinctive hotels and resorts located across Sri Lanka and the Maldives. As a member of John Keells Holdings PLC, Sri Lanka’s largest listed conglomerate, Cinnamon is committed to delivering exceptional guest experiences marked by genuine Sri Lankan hospitality, innovation, and sustainability. Our properties cater to a wide array of travelers—from leisure seekers to business guests—offering unique destinations and curated experiences.
We are currently seeking a dynamic and experienced Manager, Stewarding to join the pre-opening team at Kandy Myst by Cinnamon, our exciting new property located in the heart of Sri Lanka’s central highlands. This is a key leadership role that directly supports our mission to maintain world-class cleanliness and hygiene standards in all culinary and kitchen operations.
Job Overview
As the Manager, Stewarding, you will be responsible for overseeing the daily operations of the stewarding department, including the sanitation and cleanliness of all kitchen areas, dishwashing operations, back-of-house support, and waste management. Your leadership will play a pivotal role in ensuring smooth coordination with culinary and service departments, adherence to health and safety standards, and the successful implementation of pre-opening procedures and systems.
This role is ideal for a hospitality professional with a passion for operational excellence and a track record of success in stewarding management, especially in pre-opening environments. You will be instrumental in establishing the stewarding department from the ground up, building a high-performing team, and developing sustainable and efficient operating procedures aligned with the values of Cinnamon Hotels & Resorts.
Key Responsibilities
Operational Management
- Set up the stewarding function for the hotel, including layout design for work areas, equipment setup, and cleaning stations.
- Develop and implement standard operating procedures (SOPs) for all stewarding functions, ensuring consistency and efficiency in all tasks.
- Monitor and maintain cleanliness and hygiene in all kitchen and back-of-house areas in strict accordance with local and international health and safety standards.
- Supervise the dishwashing process to ensure optimal performance and minimal breakage or loss of equipment.
- Manage kitchen equipment inventories and work closely with the culinary team to ensure that all necessary tools and utensils are clean, available, and in good working condition.
- Schedule and coordinate cleaning operations, including deep cleaning of kitchen areas, hood systems, coolers, and food preparation zones.
Team Leadership
- Recruit, train, and manage a team of stewards, ensuring they are properly equipped with the knowledge, tools, and motivation to perform their roles effectively.
- Foster a positive and collaborative work environment that encourages accountability, continuous improvement, and a commitment to high standards.
- Conduct regular training sessions focused on hygiene protocols, equipment handling, cleaning techniques, and safety practices.
- Monitor performance of stewarding staff, providing feedback and taking corrective action where necessary.
Health, Safety, and Sustainability
- Ensure full compliance with health and safety regulations as per both internal brand guidelines and statutory requirements.
- Oversee the proper handling and storage of cleaning chemicals and materials, ensuring all staff are trained in their safe use.
- Implement and manage waste segregation, recycling programs, and other sustainability initiatives in alignment with Cinnamon’s environmental commitments.
- Work closely with hotel engineering and maintenance teams to address equipment malfunctions or repair needs swiftly and effectively.
Inventory and Cost Control
- Monitor usage of cleaning supplies, chemicals, and kitchen consumables, ensuring cost-effective procurement and minimal wastage.
- Maintain up-to-date records of inventory levels, cleaning schedules, and health inspection reports.
- Collaborate with procurement and finance departments to forecast requirements and manage budgetary allocations for stewarding operations.
Pre-Opening Responsibilities
- Assist in the recruitment and onboarding of the stewarding team during the pre-opening phase.
- Develop and document all stewarding-related SOPs, checklists, and training manuals.
- Liaise with project and operations teams to ensure that all stewarding infrastructure is aligned with brand standards and operational requirements.
- Participate in mock operations and soft openings, ensuring that stewarding services meet operational and guest expectations from day one.
Qualifications & Experience
- A minimum of 5 years of experience in stewarding or kitchen operations management, preferably in upscale or luxury hospitality environments.
- Demonstrated experience in pre-opening operations, including planning, setup, and execution of stewarding functions.
- Proven leadership experience with the ability to manage a diverse team and collaborate effectively across departments.
- In-depth understanding of hygiene and food safety regulations such as HACCP and ISO standards.
- Familiarity with the latest dishwashing equipment, sanitation techniques, and waste management practices.
Required Skills and Competencies
- Strong Leadership: Ability to lead, inspire, and manage teams with integrity and professionalism.
- Organizational Skills: Highly efficient in planning schedules, allocating tasks, and managing time and resources effectively.
- Attention to Detail: Keen eye for cleanliness and operational standards; capable of spotting even the smallest deviation from procedures.
- Communication: Excellent interpersonal and communication skills to work collaboratively with culinary, engineering, and housekeeping teams.
- Problem-Solving: Resourceful and proactive in identifying issues and implementing solutions swiftly and effectively.
- Adaptability: Ability to work in a fast-paced environment, particularly during the hotel’s launch and initial operating stages.
Why Join Cinnamon Hotels & Resorts?
- Be a part of Sri Lanka’s most recognized hospitality brand with opportunities for professional growth and career development.
- Work in a culturally rich and naturally stunning location with a team that values excellence, innovation, and sustainability.
- Contribute to the launch of a prestigious new property in Kandy, helping shape the guest experience from the ground up.
- Enjoy competitive compensation, comprehensive training, and the chance to make a lasting impact in one of the region’s fastest-growing hospitality groups.
Apply Now
If you have the passion, experience, and drive to take on this exciting leadership role, we encourage you to apply and become a part of the Cinnamon legacy. Join us in delivering world-class hospitality with a local heart.
Company Overview – Cinnamon Hotels & Resorts
Cinnamon Hotels & Resorts is a leading hospitality brand rooted in the heart of South Asia, recognized for its forward-thinking approach to travel, service, and sustainable tourism. With a diverse portfolio of properties across Sri Lanka and the Maldives, Cinnamon is committed to delivering exceptional guest experiences through innovation, attention to detail, and a deep respect for local culture. Our operations are built on a foundation of integrity, inclusivity, and continuous improvement—values that shape both our customer service and internal culture.
We place a strong emphasis on environmental responsibility, incorporating sustainable practices across our operations, from energy-efficient systems to community-based tourism initiatives. Our commitment to innovation drives us to continually redefine luxury hospitality, blending tradition with modern comforts. At Cinnamon, our guests are at the center of everything we do, and our teams are empowered to create personalized, memorable stays that reflect our core values.
As a company, we invest in people, celebrate diversity, and prioritize long-term value over short-term gain. Whether through technology, service, or sustainability, Cinnamon Hotels & Resorts stands as a symbol of progressive hospitality in the region.
Current Job Openings
| Position | Location | Estimated Salary (LKR/Month) |
|---|---|---|
| Manager, Stewarding | Kandy | 160,000 – 200,000 |
| Executive Chef | Colombo | 350,000 – 450,000 |
| Sustainability & CSR Coordinator | Habarana | 120,000 – 150,000 |
| Front Office Executive | Bentota | 90,000 – 120,000 |
| Digital Marketing Manager | Colombo (Head Office) | 250,000 – 300,000 |
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