Job Title: Sales Associate – Jewelry and Gemstones

Location: Galle, Southern Province (Sales Associate)
Company: Lihiniya Gems
Employment Type: Full-Time | On-Site

Company Overview

Lihiniya Gems is a family-run, premium gem and jewelry business based in the historical “Dutch Fort” of Galle, Southern Sri Lanka. Since its humble beginnings in 1983, the company has become a symbol of trust, craftsmanship, and customer-focused service in the local and global jewelry markets. Our success is built upon a deep respect for authenticity, innovation in design, and the personal relationships we foster with our clientele. We take pride in offering genuine, individually handmade jewelry backed by a 100% money-back guarantee, underscoring our dedication to quality and customer satisfaction.

Position Overview

We are seeking a dedicated Sales Associate to join our growing team at our Galle showroom. The ideal candidate is passionate about luxury retail, enjoys working in a dynamic customer-facing environment, and is eager to develop expertise in gemstones and fine jewelry. You will play a vital role in delivering exceptional service, guiding customers in their purchases, and maintaining the store’s professional image.

As the face of Lihiniya Gems, you’ll be part of a team that values integrity, artistry, and excellence. This role is ideal for someone looking to build a long-term career in the luxury retail or jewelry industry.

Key Responsibilities

1. Customer Service & Sales

Greet and welcome customers with warmth and professionalism.
Offer expert product knowledge about gemstones, jewelry collections, and custom pieces.
Assist customers in selecting suitable products based on preferences, occasions, or budgets.
Build rapport with clients to foster long-term relationships and repeat business.
Upsell and cross-sell products effectively while maintaining customer satisfaction.

2. Showroom Maintenance & Display

Ensure that all jewelry displays are organized, clean, and visually appealing.
Monitor stock levels in display cases and replenish inventory as needed.
Maintain cleanliness and overall aesthetics of the store.

3. Transaction Handling

Process sales transactions accurately using point-of-sale (POS) systems.
Maintain records of daily sales and reconcile cash/credit balances.
Handle returns, exchanges, and warranty inquiries in compliance with company policies.

4. Inventory Management

Track incoming and outgoing stock, including high-value items.
Assist in monthly or quarterly stock audits and inventory reporting.
Monitor product quality and inform supervisors of any issues or irregularities.

5. Brand Promotion & Events

Participate in promotional events, community exhibitions, or tourism-related marketing initiatives.
Educate walk-in customers (especially tourists) on the brand story and Sri Lanka’s gemstone heritage.
Contribute ideas for in-store promotions or visual merchandising enhancements.

Qualifications & Experience

Education: High school diploma required. Diploma or certification in sales, gemology, or retail management is a plus.
Experience: Prior experience in retail, luxury goods, or customer service preferred. Jewelry or gem sales experience is highly desirable.
Skills:
- Strong verbal and written communication skills in English. Additional languages (German, French, Mandarin, or Japanese) are advantageous.
- Customer-focused mindset with the ability to handle diverse clientele.
- Solid understanding of sales principles, upselling techniques, and POS systems.
- Willingness to learn about gemology and jewelry design.
- Excellent grooming and professional demeanor.
- Ability to work independently and within a team environment.

What We Offer

Competitive salary and commission structure.
Training in gemology and product knowledge.
Exposure to international clientele and luxury retail practices.
Opportunities for career growth within the company.
Friendly, family-oriented work culture rooted in values and tradition.

Work Schedule & Location

Location: On-site in Galle, Southern Province – inside the historic Galle Fort. (Sales)
Work Hours: 6 days a week; weekends and holidays included. Rotational day off.
Reporting To: Sales Manager / Store Supervisor

Ideal Candidate Profile

You are personable, patient, and proactive. You enjoy helping people find meaningful purchases and take pride in offering personalized service. You value tradition but embrace innovation, and you’re excited to be a part of a brand that blends craftsmanship with global luxury standards.

Whether you’re speaking with a first-time visitor or a returning international client, you treat every interaction as a chance to deliver excellence.

Application Process

Interested candidates should submit an up-to-date resume along with a brief cover letter describing their interest in the position and any relevant experience in retail or jewelry sales.

Shortlisted applicants will be invited for an in-person interview and a brief sales demonstration.

Apply now

Company Overview

Founded in 1983, Lihiniya Gems has evolved from a modest family initiative into one of Sri Lanka’s most recognized names in the gemstone and fine jewelry industry. Rooted in the historic “Dutch Fort” of Galle, our brand is built on a legacy of craftsmanship, trust, and customer dedication. Every piece we create reflects not only artistic excellence but a commitment to sustainable practices and ethical sourcing. We take pride in providing our customers with authentic, handmade jewelry, backed by a 100% money-back guarantee and unmatched service.

Innovation is central to our growth, as we blend traditional gem-cutting techniques with modern design to cater to global tastes. Our customer-first approach has earned us numerous accolades, including eight consecutive TripAdvisor Certificate of Excellence Awards and the prestigious Travellers’ Choice Award.

At Lihiniya Gems, we uphold values of integrity, sustainability, community involvement, and continuous improvement. Whether you’re looking for timeless elegance or a unique gemstone experience, our team ensures that every customer journey is meaningful and memorable.

Current Job Openings

Job Title	Location	Salary (LKR/Month)
Sales Associate	Galle	70,000 – 120,000
Inventory and Logistics Officer	Galle	80,000 – 130,000
Gem Appraisal Specialist	Galle	100,000 – 180,000
Customer Relations Executive	Galle	75,000 – 125,000
Digital Marketing Coordinator	Galle/Remote	90,000 – 150,000