Job Title:
Operations Manager – Home Nursing Services

Location:
Colombo 08, Western Province, Sri Lanka

Industry:
Healthcare / Home Nursing

Company Overview:
Wintergreen Home Nursing (Pvt) Ltd is a premium provider of personalized, at-home healthcare services in Sri Lanka. As a company rooted in compassion, professionalism, and clinical excellence, we are on a mission to redefine how healthcare is delivered outside traditional hospital settings. Our services cater to a diverse population — from elderly individuals and infants to post-operative patients and those with chronic medical conditions.

We place strong emphasis on personalized care, operational integrity, and continuous innovation. Our multidisciplinary team of nurses, coordinators, and caregivers works collaboratively to ensure every client receives the support they need in the comfort of their own home. Wintergreen continues to grow as a leader in home nursing, with a steadfast focus on client satisfaction, safety, and measurable healthcare outcomes.

Position Summary:
We are currently seeking a dynamic and experienced Operations Manager to lead our branch in Colombo. This role is ideal for a healthcare professional with excellent leadership skills, operational know-how, and a deep commitment to client care. You will oversee day-to-day operations, manage frontline staff, and ensure the seamless delivery of our core services.

As the Operations Manager, you will serve as the vital link between clients, caregivers, and the internal business units, ensuring operational efficiency while nurturing a culture of empathy and excellence.

Key Responsibilities:

1. Branch Management & Operations:

Supervise daily branch functions including scheduling, resource allocation, client service, and reporting.
Ensure service continuity by addressing staffing gaps, transport logistics, and client-specific requirements.
Monitor operational KPIs and take proactive measures to optimize performance.

2. Service Delivery Oversight:

Oversee home care service delivery ensuring consistency, professionalism, and client satisfaction.
Conduct routine audits of nursing visits, client interactions, and care plans.
Resolve service escalations, field emergencies, and client feedback with urgency and empathy.

3. Team Leadership & Human Resource Development:

Directly manage nursing supervisors, care coordinators, and administrative staff.
Conduct performance reviews, identify skill gaps, and provide training or mentoring as needed.
Foster a positive team culture focused on reliability, compassion, and continuous improvement.

4. Client & Stakeholder Relations:

Maintain regular communication with clients and their families to assess satisfaction and emerging needs.
Build long-term relationships with hospitals, healthcare providers, and referral sources.
Represent the company at community health forums and stakeholder meetings when required.

5. Compliance & Quality Assurance:

Ensure all services comply with local health regulations and internal quality standards.
Maintain documentation including care records, employee files, service reports, and incident logs.
Collaborate with the Quality Assurance team to implement improvements based on audits and feedback.

6. Strategic Collaboration:

Work with the business development team to identify growth opportunities and expand services.
Support marketing initiatives through community outreach, event coordination, and partnership building.
Provide input for budgeting, forecasting, and expansion planning.

Required Qualifications & Experience:

Bachelor’s degree in Nursing, Healthcare Management, Business Administration, or a related field.
Minimum of 3 years’ experience in healthcare operations, home nursing, or patient care management.
Proven leadership ability, with a track record of managing interdisciplinary teams.
Strong problem-solving, planning, and communication skills.
Familiarity with health information systems, scheduling tools, and reporting protocols.
Fluency in English and Sinhala (Tamil is an advantage).
Valid driver’s license and ability to travel locally as needed.

Preferred Attributes:

Empathetic and client-focused mindset with an unwavering commitment to service quality.
Organized and methodical approach to handling day-to-day challenges and long-term strategy.
Ability to multitask and work effectively under pressure in a fast-paced healthcare setting.
Keen understanding of Sri Lanka’s healthcare landscape and community-based care systems.

Why Join Wintergreen?

Meaningful Impact: Contribute to a mission that improves lives and brings healthcare to homes.
Professional Growth: Opportunities to lead, train, and develop within a fast-growing healthcare company.
Supportive Culture: Be part of a mission-driven, inclusive team that values care, excellence, and trust.
Competitive Compensation: Attractive salary packages and performance incentives.
Training & Development: Access to leadership workshops, clinical seminars, and operational training programs.

Career Path:
This role offers growth into senior management positions such as Regional Operations Manager, Director of Care Services, or even Executive Leadership roles as the company continues to expand its footprint nationally and potentially, regionally.

Work Hours & Conditions:

Full-time, 5.5-day work week (Saturdays are half-days).
Based in Colombo, with occasional travel to client sites and field locations.
On-call availability may be required for urgent care escalations or staffing issues.

Application Process:
Interested candidates are encouraged to submit their updated resume along with a brief cover letter detailing relevant experience and motivation for applying. Candidates may be contacted for a preliminary phone interview followed by an in-person or virtual meeting with the hiring team.

Closing Statement:
If you’re a purpose-driven professional looking to combine operational leadership with community impact, we invite you to be a part of our growing journey. At Wintergreen Home Nursing, every role makes a difference — and this one is yours to lead.

Apply now

Company Overview:

Wintergreen Home Nursing (Pvt) Ltd is a pioneering provider of home-based healthcare solutions, committed to transforming lives through compassionate and professional care. Established with a mission to bridge the gap between hospital and home, we specialize in delivering personalized nursing services to elders, infants, post-operative patients, and individuals with chronic conditions.

Our approach combines innovation with a strong customer-first philosophy. We leverage modern care coordination systems and real-time response tools to ensure every client receives timely, quality support. At the heart of Wintergreen is a deep-rooted commitment to sustainability — not just in operations, but in the long-term wellness of our patients and caregivers. We continuously invest in staff development, ethical practices, and community health awareness to uphold our values of empathy, accountability, and excellence.

As we expand across Sri Lanka, we seek driven professionals who share our passion for care and operational excellence. Join Wintergreen and be part of a fast-growing healthcare brand that puts people first — always.

Current Job Openings:

Job Title	Location	Estimated Monthly Salary (LKR)
Operations Manager – Home Nursing	Colombo 08	200,000 – 300,000
Senior Staff Nurse	Colombo	120,000 – 180,000
Care Coordinator – Home Services	Colombo	90,000 – 130,000
Business Development Executive	Colombo	100,000 – 160,000
Home Visit Nurse (Part-Time/Flexi)	Western Prov.	75,000 – 120,000