Job Title: Assistant Front Office Manager
Location: Ahungalla, Southern Province
Company: RIU Hotels & Resorts
About RIU Hotels & Resorts
RIU Hotels & Resorts is an international leader in the hospitality industry with a legacy that spans over 70 years. With more than 100 hotels across 20+ countries, we pride ourselves on delivering world-class service and unforgettable experiences. Rooted in innovation and guided by a strong sense of purpose, RIU is driven by values such as integrity, respect, and customer focus. Our commitment to excellence is complemented by our dedication to sustainability and creating positive impacts on the communities we serve.
We are currently seeking a dynamic and motivated Assistant Front Office Manager to join our team at our stunning beachfront resort in Ahungalla, Southern Province. This is an exciting opportunity to contribute to the exceptional service and operational excellence that RIU is known for around the globe.
Position Summary
As the Assistant Front Office Manager, you will play a vital role in ensuring the smooth operation of the front office department. Your leadership will be instrumental in upholding RIU’s high standards of guest service, professionalism, and efficiency. Working closely with the Front Office Manager, you will supervise daily activities, coach team members, and serve as a key liaison for guests. Your mission is to enhance the guest journey from arrival to departure and support a culture of excellence and care.
Key Responsibilities
Operational Management
- Oversee daily operations of the front office including reception, guest services, and concierge functions.
- Assist the Front Office Manager in planning and executing front desk strategies aligned with company standards.
- Ensure the accuracy and efficiency of check-in/check-out procedures, billing, reservations, and room allocations.
- Coordinate with other departments to ensure smooth guest service flow, particularly with housekeeping and maintenance.
Guest Experience
- Serve as a primary point of contact for guest inquiries, feedback, and complaints.
- Resolve issues in a timely and empathetic manner, ensuring complete guest satisfaction.
- Monitor guest feedback to identify areas for service improvement and implement necessary changes.
- Build strong relationships with guests to encourage repeat visits and positive reviews.
Team Leadership
- Supervise, mentor, and motivate front office staff to deliver consistently outstanding service.
- Participate in recruiting, onboarding, and training new team members.
- Conduct regular performance evaluations, provide constructive feedback, and support career development.
- Foster a positive, respectful, and collaborative work environment.
Administrative Functions
- Prepare and review front office reports, including occupancy, revenues, and guest satisfaction metrics.
- Manage inventory and ordering of front office supplies.
- Assist with departmental scheduling, ensuring coverage during peak periods.
- Maintain compliance with hotel policies, safety standards, and regulatory requirements.
Qualifications and Requirements
- Minimum 2–3 years of experience in a supervisory role in front office operations within the hotel or resort industry.
- Degree or diploma in Hospitality Management or a related field preferred.
- Strong leadership, organizational, and multitasking skills.
- Excellent verbal and written communication in English; knowledge of additional languages is advantageous.
- Proficiency in property management systems (e.g., Opera, Fidelio) and Microsoft Office Suite.
- A customer-focused attitude with strong problem-solving abilities and emotional intelligence.
- Ability to work flexible schedules, including weekends, evenings, and holidays.
Why Join RIU Hotels & Resorts?
At RIU, we don’t just offer jobs — we build careers. Our people are the heart of our success, and we provide the tools and environment needed for your professional growth and personal fulfillment.
Compensation and Benefits
- Competitive salary commensurate with experience and role expectations.
- Performance-based incentives and opportunities for promotion.
- Staff meals and transportation assistance.
- Health and wellness benefits tailored to location.
- Global hotel discounts for staff and family members.
Learning & Development
- Access to extensive training programs designed by hospitality experts.
- Leadership development tracks and opportunities to transfer internationally.
- Mentoring from experienced professionals across departments.
Company Culture
- Inclusive and diverse workplace that respects all individuals.
- Open-door leadership approach that welcomes ideas and feedback.
- Emphasis on work-life balance, safety, and well-being.
- Opportunities to participate in social and community impact initiatives.
Our Commitment to Sustainability and Inclusion
RIU is Proudly Committed to driving sustainable business practices throughout its operations. From reducing plastic usage to supporting local economies, we strive to protect the environment and create meaningful change. As part of our dedication to social responsibility, we prioritize diversity, equity, and inclusion in all aspects of our workforce.
We encourage applications from candidates of all backgrounds, including underrepresented groups, women in leadership, and persons with disabilities. We believe that a diverse team enriches the guest experience and strengthens our brand.
Apply Today
Take your hospitality career to the next level by joining RIU Hotels & Resorts as an Assistant Front Office Manager. Bring your passion for people, love for excellence, and drive for results to a team that celebrates success and supports your aspirations. Be part of a global legacy — and help us shape the future of exceptional guest service.
RIU Hotels & Resorts – Where Your Career Journey Begins.
Apply now
RIU Hotels & Resorts – Company Overview
RIU Hotels & Resorts is a globally recognized hospitality brand, committed to delivering exceptional guest experiences rooted in innovation, sustainability, and customer satisfaction. With over 70 years of industry leadership and a presence in more than 20 countries, RIU consistently blends cultural authenticity with modern luxury. Our mission is to create unforgettable stays for every guest while upholding values of respect, integrity, and service excellence.
As a people-first organization, we invest in the professional growth and well-being of our team members. Our inclusive workplace empowers individuals from all backgrounds, fostering collaboration, creativity, and diversity. Through cutting-edge technology, operational excellence, and sustainable practices, RIU is shaping the future of global hospitality.
Environmental responsibility is central to our operations. From energy-efficient systems to community engagement, we are dedicated to reducing our ecological footprint and enhancing the social well-being of the communities we serve.
Join RIU Hotels & Resorts and contribute to a culture that values passion, purpose, and progress.
Current RIU Jobs & Estimated Salaries
| Job Title | Location | Estimated Salary (Monthly USD) |
|---|---|---|
| Assistant Front Office Manager | Ahungalla, Sri Lanka | $900 – $1,200 |
| Housekeeping Supervisor | Colombo, Sri Lanka | $700 – $950 |
| Guest Relations Executive | Galle, Sri Lanka | $750 – $1,000 |
| Food & Beverage Supervisor | Kandy, Sri Lanka | $800 – $1,050 |
| Reservations Agent | Ahungalla, Sri Lanka | $650 – $900 |
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