Job Title: Front Office Assistant

Location: Kandy, Central Province, Sri Lanka (Front Office Assistant)
Company: Theva Residency Hotel
Job Type: Full-Time

About Theva Residency

Set in the picturesque hill capital of Sri Lanka, Theva Residency Hotel is a serene and stylish boutique hotel renowned for its personalized service, attention to detail, and commitment to excellence. The hotel offers a unique blend of contemporary elegance and traditional Sri Lankan charm, making it a preferred destination for discerning travelers from around the globe.

At Theva Residency, our mission is to deliver world-class hospitality by focusing on innovation, sustainability, and a customer-first mindset. As a Front Office Assistant, you will be a vital part of this mission—acting as the face of the hotel and the first point of contact for every guest.

Job Summary

We are seeking a courteous, motivated, and detail-oriented Front Office Assistant to join our warm and professional team. This role requires an individual who thrives in a guest-facing environment and can provide outstanding front-desk services to ensure a welcoming and seamless guest experience.

The ideal candidate will be responsible for managing front desk operations including guest check-ins and check-outs, reservations, handling inquiries, and coordinating with various departments to ensure high service standards. This position is perfect for someone who enjoys hospitality, takes pride in their communication skills, and thrives in a fast-paced, guest-focused environment.

Key Responsibilities

Guest Reception & Check-In/Out:

Greet guests with warmth and professionalism upon arrival and departure.
Manage smooth and accurate guest check-in and check-out procedures.
Verify guest reservations and update records using hotel management systems.

Reservation & Communication Handling:

Process room bookings via phone, email, or online systems.
Answer inquiries regarding room rates, amenities, and services.
Provide clear and courteous information to guests regarding hotel facilities and nearby attractions.

Coordination with Departments:

Liaise with housekeeping and maintenance teams to fulfill guest needs or address issues promptly.
Coordinate special requests such as early check-ins, late check-outs, or transportation.

Administrative Duties:

Maintain accurate guest records and process payments efficiently.
Monitor inventory for front office supplies and inform management when stock is low.
Ensure the front desk area remains clean, tidy, and inviting at all times.

Service Standards & Guest Relations:

Address guest complaints or concerns with empathy and a solution-focused mindset.
Collect guest feedback and report it to management for service improvement.
Foster a positive and professional environment for guests and colleagues alike.

Required Qualifications & Skills

Experience & Background:

Prior experience in front office or customer service roles, ideally in a hospitality setting.
Familiarity with hotel management software and booking systems.

Communication:

Excellent verbal and written communication in English.
Knowledge of other languages such as Sinhala, Tamil, or foreign languages is an asset.

Technical & Organizational Skills:

Strong computer literacy, including Microsoft Office applications.
Ability to multitask, stay organized, and perform under pressure.

Soft Skills:

Exceptional interpersonal skills and a courteous demeanor.
High level of attention to detail and time management.
Dependable, punctual, and flexible in work hours—including weekends and public holidays.

Working Conditions

This is a full-time, on-site role based in Kandy.
Shift-based work may be required, including morning, evening, weekend, and holiday shifts.
Uniform and training will be provided by the hotel.

Why Join Us?

At Theva Residency, we believe that our team is the heart of our success. By joining our front office team, you will be part of a professional yet warm environment that nurtures talent and values collaboration. We offer:

Competitive remuneration packages.
On-the-job training and career advancement opportunities.
A respectful and inclusive workplace culture.
A chance to contribute meaningfully to exceptional guest experiences.

How to Apply

If you are passionate about hospitality and meet the above requirements, we invite you to apply with your CV and a brief cover letter highlighting your interest in the role.

Apply now

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Company Overview

At Theva Residency Hotel, we pride ourselves on blending traditional Sri Lankan hospitality with modern innovation to deliver a uniquely elevated guest experience. Nestled in the scenic hills of Kandy, our boutique hotel is a sanctuary of elegance and warmth. We are committed to exceeding guest expectations through a proactive, service-oriented approach that emphasizes attention to detail, personalization, and excellence.

Our operations are driven by a clear commitment to sustainability. From energy-efficient systems to locally sourced organic products, we aim to reduce our environmental footprint while supporting the local community. Our team reflects the values of integrity, respect, continuous learning, and accountability—creating a workplace where every employee is empowered to grow and make a meaningful impact.

Customer satisfaction remains our highest priority, and every team member plays a crucial role in crafting exceptional guest moments. We believe that innovation isn’t limited to technology—it lives in our mindset, our service standards, and our vision for the future of hospitality.

Current Job Openings at Theva Residency

Job Title	Location	Type	Monthly Salary (LKR)
Front Office Assistant	Kandy, Central Province	Full-Time	60,000 – 80,000
Housekeeping Supervisor	Kandy, Central Province	Full-Time	70,000 – 90,000
Restaurant Server	Kandy, Central Province	Full-Time	55,000 – 75,000
Guest Relations Officer	Kandy, Central Province	Full-Time	65,000 – 85,000
Maintenance Technician	Kandy, Central Province	Full-Time	70,000 – 90,000

Front Office Administrative Assistant – Hospitality Sector, Jobs in Kandy, Hiring now